Agents that understand how your operation actually works — quoting, customs, and daily ops — and run it alongside your team, on the tools you already use.
The importer asks 3–4 forwarders at once and rates move every couple of days. Every hour chasing rates, someone else already closed the deal.
With dozens of shipments at once, one unverified document — a BL, an HS code, an invoice — slips through. An error isn't a typo: it's cargo held, demurrage running, a client calling.
Your team copies data between email, Excel, WhatsApp and the system. Slow, capped, error-prone: more volume means more people.
Your best analyst knows the routes, suppliers and exceptions… and it all lives in their head. When they quit or go on holiday, the operation stumbles.
Asia and shipments move 24/7; your people don't. The time difference is dead hours where nothing gets quoted or answered.
Connects to your email, WhatsApp and calls — whatever your team already uses. He has your supplier list and rate sheets, and his own inbox to email origin agents for rates. He validates the request, asks the client for what's missing, negotiates, and loads everything into your TMS — with 2–3 rates ready for you to close.
Reviews the documents on every shipment (Master and House BL, invoices, packing list), gives clients status, supports insurance and customs paperwork, flags payment dates and free days, and helps with billing.
Classifies HS codes and drafts the import or export declaration, ready for review.
Everything runs on a platform where you operate your business end to end — your TMS. The agents live on the system you already use, or you switch to ours and run it all in one place.
A freight forwarder moving ~120 FCL shipments/month from Asia to Latin America — 6 sales reps, 4 pricing analysts, 500–600 quotes/month, with rates that change every ~40 hours. Before, every quote meant chasing rates across email threads and copying data between systems. With Mateo, the quote almost builds itself: it reads the request, validates it, emails origin agents, organizes the rates and loads the cargo into the TMS — the analyst just approves and sends.
Flettia isn't a SaaS you configure alone. We get into your operation, map how you actually quote and operate, and adapt the agents to your routes, suppliers and rules — deployed hand in hand with your team.
We sit with your team and map how you quote and operate in reality, not in theory.
We configure Mateo, Sofía and Daniel to your routes, suppliers, rules and even tone. They operate like your people.
We deploy them on your tools, tune with your team, and keep refining as your operation changes.
When your best analyst leaves, their way of operating already lives in your agents.
Your operation runs on sensitive data — rates, clients, declarations, documents. Flettia is built to protect it, meet the laws you operate under, and give you a record of everything your agents do.
Tenant isolation means one client's data never touches another's. And we never use your data to train shared models.
Agents act within the permissions you set, with a human in the loop where it matters — and every decision leaves a trace you can review.
Data encrypted in transit and at rest, role-based access, and SSO.
Aligned with Colombia's Habeas Data (Ley 1581), Mexico's LFPDPPP, and GDPR — and built to respect your C-TPAT / AEO (OEA) posture, not compromise it.
Certified and audited — so your security review is a formality, not a roadblock.
See Flettia running with your own operation.