Terms of service

1. Who provides the service

Flettia is a product of CeroAUno. For anything related to these terms you can contact us through the form at www.flettia.com/en/demo/.

2. What Flettia is

Flettia is software for freight forwarders: it organises the work of quoting, operating and following up shipments, and provides AI employees that prepare that work inside the tools the forwarder already uses.

Flettia is not a freight forwarder: it does not move cargo, does not contract transport on its own account and is not a party to the contracts between the customer and its suppliers or its own customers.

3. What a person decides

• Agents prepare drafts and record data; anything going out to a customer or a supplier is approved by a person at the organisation.
• The price and the margin on a quote are set by a person, not by the software.
• The customer is responsible for reviewing what it approves and for complying with the regulations that apply to its operations.

4. Account, access and acceptable use

• Each person uses their own account and is responsible for their password and for what is done from it.
• Each organisation's administrator decides what every role can see and do.
• The service may not be used for unlawful activity, to attempt access to another organisation's data, or to automate queries in a way that degrades the service or breaches the terms of the third-party sites it consults.
• You may stop using the service at any time; we may also suspend an account that breaches these terms.

5. Customer and mailbox data

The data an organisation uploads to or generates in Flettia belongs to it. We process it to provide the service and in accordance with the personal data policy published on this same site.

If you connect your mailbox, Flettia reads the messages and attachments in that mailbox to classify them, open requests and file documents in your organisation's records, and creates or sends emails when you ask it to from Flettia. That data is seen only by your organisation. You can disconnect the mailbox from Settings at any time and request deletion of what has already been stored.

Flettia's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

6. Third-party information and tracking

Container tracking shows what each carrier publishes. Estimated dates belong to the carrier and can change; Flettia does not guarantee their accuracy and is not liable for decisions made on that information alone.

The same applies to any data coming from a third party, such as rates, schedules or public catalogues.

7. Availability

We work to keep the service available and secure, but there may be interruptions due to maintenance, provider failures or causes beyond our control. Where a service level commitment exists, it is stated in the contract signed with the customer.

8. Commercial terms

The contracted scope, price, term and payment conditions are agreed in writing with each customer. These terms do not set prices and do not replace that contract; where they conflict, the contract prevails.

9. Intellectual property

The software, the brand and the content of this site belong to CeroAUno. Using the service does not transfer those rights. Each organisation's data and documents remain its own.

10. Liability

Flettia is provided as is. To the extent permitted by law, we are not liable for lost profits or indirect damages arising from the use of the service. Nothing here limits liability that the law does not allow to be excluded.

11. Changes to these terms

When they change, we will update the version and date shown at the top. Material changes are announced on this page before they take effect.